Universal Studios Hollywood Case Study 2018-04-05T20:30:54-07:00

Universal Studios Hollywood Case Study

About Them:
Universal Studios Hollywood is a film production studio and theme park located in the San Fernando Valley region of Los Angeles. As one of the oldest and most famous studios still in use, they receive millions of visitors a year to their theme park. It was first created as a tour experience of the real Universal Studios sets but has since grown to include various roller coasters, attractions, restaurants and more. Their tagline is “The Entertainment Capital of LA.”

Project Overview:
Universal Studios Hollywood theme park was looking to integrate a new ticketing system- Galaxy Ticketing System (GTS). After the goals of the project were set, it was broken up into several phases. The first phase included converting the Parking Operations to the new system. One challenge we faced in this phase was converting the Parking Toll Booths to GTS- implementing the new system while the old one was still in place created co-existence issues between the two systems. Another challenge we faced involved integration with other systems including Finance, Loss Prevention, Parking Operations, and Web Assets for Universal Studios Hollywood and Universal Studios Orlando.

Project Tasks:

  • Implemented a multi-phase plan to integrate the new Galaxy Ticketing software
  • Gathered information and data from various departments including Parking, Ticket Sales, Finance, Loss Prevention and Auditors
  • Designed and implemented various front and back-end processes including software, databases and interfaces
  • Created various complex reports for a wide range of departments using SSRS
  • Created screen mockups for the new applications that needed to be developed in support of the Galaxy software
  • Developed security designs around the front-end and back-end processes, implementing various PCI compliance initiatives
  • Assisted programmers in developing SQLs to help streamline their efforts
  • Managed the FirstData Bypass platform resources, implementing credit card solutions

Technologies: .NET, SSRS, MS SQL Server (database, stored procedures etc.), Microsoft Windows Servers