Magento is a flexible and scalable open-source e-Commerce platform. Very often, store owners trust the development and maintenance of their Magento stores to agencies that use unreliable offshore resources, which causes poor Magento support and sometimes even poorly coded Magento website with endless bugs, security holes, and poor performance. We, at Kento Systems, believe that the real Magento support should be 24/7, with any platform and method (Phone, Skype, TeamViewer, Live Chat, at your office, in any galaxy!). Kento Systems Inc. is a US-based (no offshore resources) Software Development agency specialized in Magento Development and Magento Support. Here are several examples of Magento support services that we can provide:
- 24/7 Administrative Support – we help you manage your catalog (the right way!), inventory, fulfill orders, ship (including printing shipping labels!), promotions, accounting, and much more!
- Daily/Weekly/Monthly Design Changes – we make design changes to the site, including colors, fonts, graphical assets, images, banners, seasonal design changes, and more!
- Bugs, bugs everywhere – we fix all the bugs in the code. We also make a full code audit and find the bugs before your customers do! Was your store developed by an unreliable agency that you don’t work with anymore? Contact us and we will do a full audit of the themes and extensions used in your store. You can find more information about our security and code audit services here: Magento Security Audit in Los Angeles.
- System Status Monitoring – we monitor our websites and systems 24/7 to assure that all processes work as expected. We are able to achieve this using numerous high-quality monitoring solutions such as AWS CloudWatch, AWS CloudTrail, AWS Systems Manager, WHM/cPanel tools, Atop, and many others.
- Backup, Restore, Disaster Recovery – all systems managed by us have proper backup and disaster recovery mechanisms and strategies set up.
- Website Performance Monitoring – we do weekly website performance reviews and make the necessary changes and the optimizations to website code and assets to make sure the website works fast on all browsers, from anywhere in the world, and the Google PageSpeed results are always satisfactory.
- Marketing – handling your online store’s Marketing can be tiring. We are here to automate your Marketing by integrating the store with Marketing platforms such as HubSpot, Mailchimp, Adwords, Google Shopping, Facebook shopping, and other platforms. You can find more information about our Marketing services here: Magento Marketing in Los Angeles.
- ERP – we can integrate your Magento store with ERP, Accounting, and CRM software.
- Staff Training – we can train your staff on Magento Inventory management, Order fulfillment, shipping, CMS (Content Management System), Marketing automation (Email Marketing campaigns, HubSpot, Mailchimp, etc.), Accounting software, CRM, and more.
- We Love Magento 2 – Magento 1 is great, but Magento 2 is greater! We can help you migrate your existing store to Magento 2.
If you are interested in Magento development services, please visit here: Magento Development in Los Angeles.
For more information about our Magento support services, feel free to contact our team at +1 310 882 7755 today!